Totem · CRM
Every enquiry, ready for action.
Track new requests, client companies, travel consultants, follow-ups, itinerary links, and pipeline value in one workspace built for DMC teams.
Interactive desktop preview of Totem CRM.
10-day Sunspire Coast family trip | Follow up | Urgent | ₹8,40,000 | 4 | 12 Nov 2026 | 2 days overdue | View 4 |
10-day Sunspire Coast family trip
Urgent priority · 2 days overdue
Agent fam in Frostvale
High priority · Tomorrow
Moonbay honeymoon request
Medium priority · —
Why CRM matters
Generic CRMs do not
understand a travel enquiry.
A DMC enquiry is not just a deal name and a close date. It has a travel window, pax, source channel, agency relationship, consultant, proposal, quote, follow-up rhythm, and operational handoff.
Most teams manage that context across inboxes, spreadsheets, itinerary drafts, and costing files. Totem brings it into one operating table.
The Workflow
The enquiry becomes the workflow.
01 · Capture
Add the enquiry without leaving the grid
Record the customer company, consultant, owner, travel dates, pax, source, priority, and estimated value as soon as the request arrives.
02 · Chase
Turn saved views into the morning control room
Overdue follow-ups, urgent work, high-priority enquiries, and trips travelling soon stay one click away.
03 · Shape
Link the enquiry to the working itinerary
Sales context stays connected to the proposal, so operators are not rebuilding the brief when itinerary work begins.
04 · Price
Keep pipeline value visible while the quote comes together
CRM value fields track commercial intent while Totem’s costing workflow handles the detailed pricing work through the linked itinerary.
05 · Handoff
Won work keeps its context
Notes, activity, dates, pax, value, and itinerary linkage remain attached to the CRM opportunity for the team that delivers the trip.
Daily control room
Views for the work your team checks every morning.
Instead of rebuilding filters each day, operators can reopen the exact slices of pipeline that matter to sales, operations, and management.
Overdue Follow-ups
Date-aware filters make overdue chases impossible to miss.
High-priority Enquiries
Priority and owner fields keep urgent requests assigned and visible.
Travel This Month
Travel date views show upcoming operational load before it becomes a scramble.
Owner and Priority Control
Responsibility and urgency stay visible on every enquiry.
Activity Timeline
Notes, calls, emails, meetings, and stage changes explain what happened and why.
Reusable Views
Save the filters your team uses every day and copy view definitions when another teammate needs the same setup.
Realtime visibility
Operational insight, without another spreadsheet.
Every CRM record updates the picture. Track open pipeline, overdue follow-ups, confirmed value, upcoming travel, and team workload from the same enquiry data your operators use every day.
Built for travel relationships
Agencies, consultants, and trips stay separate.
Totem keeps the buying company, the individual consultant, and the specific trip enquiry as distinct records. Repeat business is easier to understand, handoffs are clearer, and every new request starts with the context your team already has.
The context does not disappear when the trip is won.
A won enquiry becomes operational work. Totem CRM keeps the relationship, notes, follow-up history, travel dates, pax, value, and linked itinerary visible to the people who need to deliver the trip.
Sales
Know what to chase and who owns it.
Operations
See the traveller context before delivery starts.
Management
See open pipeline, overdue work, confirmed value, and stage counts where analytics are surfaced.
See It in Action
Bring your enquiry pipeline into Totem.
See how CRM, itineraries, and costings can work as one connected DMC workflow.
We'll tailor the walkthrough to your enquiry, itinerary, and costing process.